Support and Services

An automated production must operate with absolute reliability around the clock. This is why the global available SETEX service-network assures a maximum on-site availability for our customers and an effective cooperation across geographical and organizational boundaries.

How can we assist you?

A long-lasting success of our customers is particularly important to us. For this reason, our service is known for extensive support and short response time. Our experts help to get your production up-and-running as fast as possible – if necessary 24 hours per day and 365 days per year.

THE SETEX online Knowledge Base also provides solutions to FAQ’s and individual problems around the clock. Periodical Software-Updates and detailed documentation in multiple languages is available in our Download Center.

Private, secure, web-based Portal

To improve both customer and machine manufacturer satisfaction, SETEX provides a plug-n-play web-based Service Portal supporting direct connection from machine-controller to SETEX and OEM. Right from the first machine and without a supervisor system, the Portal allows for detailed machine analyses, software updates and tests with the security advantage of isolating your critical IT services from the Internet and from competitive machine manufacturers. The portal both reduced production downtimes and supporting costs.

SETEX service worldwide

Some issues in textile production can’t be handled via the computer or phone. Therefore SETEX offers a large network of customer service representatives worldwide that bring the SETEX expertise to manufacturer’s doorsteps.