For your Own Business Rhythm

SETEX Accompanies You with Tailored Solutions. 

Discover the SETEX Difference: Where Deep Product Knowledge Meets Premier Service.

With our extensive in-house development of hardware and software for controls, including the MES software OrgaTEX and numerous applications, SETEX ensures seamless integration and performance optimization. Our support experts grasp every detail of our products, applications, and customized solutions. They collaborate closely with development to find efficient solutions for any issue.

While our customer support hotline is regularly available from Monday to Friday, 8:00 AM to 5:00 PM CET, the SETEX SLA (Service Level Agreement) Support Care Contracts guarantee prioritized access to this expertise.

From immediate troubleshooting to comprehensive system optimizations and strategic partnerships, our global team is dedicated to achieving peak performance of your systems with innovative, sustainable solutions. Explore our service packages for customized support.

SLA Software Care Contracts

Tailored Support for Every Need

  1. SETEX SLA Basic: Unlimited, prioritized support from SETEX experts including remote maintenance, ideal for basic troubleshooting and support.
  2. SETEX SLA Plus: Enhance the Basic support with performance-boosting measures such as software updates and on-site visits to optimize your proprietary processes and increase productivity.
  3. SETEX SLA Pro: Our all-around carefree package offers ultimate security with 24/7 emergency support, provided by a dedicated SETEX expert, ensuring we're always there for your concerns.

Discover the benefits of the different SLA packages and choose the option that best fits your operational requirements. With SETEX by your side, you maximize the efficiency and reliability of your processes.

Hotline

Need immediate assistance?

Our ticket-based hotline support provides the expertise you need, with initial fees and time-based requests. Note: SLA customers receive priority, ensuring dedicated support.
We support you via e-mail, phone and online-remote.

  1. Phone: +49 6476 9147-66
  2. Fax: +49 6476 9147-31
  3. E-Mail: support@setex-germany.com 

Please prepare the following information prior to your phone call:

1. Product type
2. Serial number
3. Version number of the installed Software
4. Detailed fault description/error codes (e.g. Alarm 301)

Important Note:

This online-support is based on the free of charge available software Team Viewer QuickSupport.

Please download the program here.

And follow the installation instructions on the screen.

News

SETEX strengthens future with Elvaston

SETEX strengthens future with Elvaston

09/02/2023
SETEX News Overview

Events

Colombiatex | MEDELLÍN

Colombiatex | MEDELLÍN

01/28/2025 - 01/30/2025
Upcoming Events Overview

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Contact us

SETEX
Schermuly textile computer GmbH
Hauptstraße 23
35794 Mengerskirchen
Germany

info@setex-germany.com
Tel. +49.6476.9147-0
Fax: +49.6476.9147-31

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