For your Own Business Rhythm

SETEX Accompanies You with Tailored Solutions. 

Discover the SETEX Difference: Where Deep Product Knowledge Meets Premier Service.

With our extensive in-house development of hardware and software for controls, including the MES software OrgaTEX and numerous applications, SETEX ensures seamless integration and performance optimization. Our support experts grasp every detail of our products, applications, and customized solutions. They collaborate closely with development to find efficient solutions for any issue.

While our customer support hotline is regularly available from Monday to Friday, 8:00 AM to 5:00 PM CET, the SETEX SLA (Service Level Agreement) Support Care Contracts guarantee prioritized access to this expertise.

From immediate troubleshooting to comprehensive system optimizations and strategic partnerships, our global team is dedicated to achieving peak performance of your systems with innovative, sustainable solutions. Explore our service packages for customized support.

Service Levels

Support that understands your production reality

  1. SETEX SLA Basic – Fast, reliable first aid
    With SLA Basic you get direct access to the SETEX Helpdesk and remote service for professional troubleshooting and fault analysis. This package is ideal if you want experienced support on standby to get your OrgaTEX system back up and running with predictable costs.
  2. SETEX SLA Plus light – Keep your system safely up to date
    SLA Plus light adds OrgaTEX software updates to the remote service. SETEX keeps your OrgaTEX installation on current, tested release levels via remote updates – including bug fixes and functional enhancements within your licensed modules. Regular updates reduce security and stability risks, ensure long-term supportability and keep your system ready for future upgrades and extensions.
  3. SETEX SLA Plus – Support that actively improves performance
    SLA Plus includes all benefits of Basic and Plus light and extends them with an annual on-site visit and a 10% discount on advanced OrgaTEX training. Together with your team, our experts review your setup on site, fine-tune processes and introduce new features – turning support from pure troubleshooting into measurable productivity and quality gains.
  4. SETEX SLA Pro – Premium protection for high-availability production
    SLA Pro builds on the full Plus package and adds 24/7 emergency service with a dedicated SETEX expert for your installation and the fastest reaction times in our portfolio. This premium option is designed for plants with time-critical production, ensuring that unplanned downtime is reduced to an absolute minimum.

Get your tailored SLA
Every plant is different – number of lines, shift model, IT resources and the role of OrgaTEX in your value chain all influence the right support level. Download our SLA request form, select the support level(s) you are interested in and we will prepare a tailored SLA proposal for your plant.

Hotline

Need immediate assistance?

Our ticket-based hotline support provides the expertise you need, with initial fees and time-based requests. Note: SLA customers receive priority, ensuring dedicated support.
We support you via e-mail, phone and online-remote.

  1. Phone: +49 6476 9147-66
  2. Fax: +49 6476 9147-31
  3. E-Mail: support@setex-germany.com 

Please prepare the following information prior to your phone call:

1. Product type
2. Serial number
3. Version number of the installed Software
4. Detailed fault description/error codes (e.g. Alarm 301)

Important Note:

This online-support is based on the free of charge available software Team Viewer QuickSupport.

Please download the program here.

And follow the installation instructions on the screen.

News

From smart control to zero waste

From smart control to zero waste

09/26/2025
SETEX News Overview

Events

DTG 2026 | Dhaka, Bangladesh

DTG 2026 | Dhaka, Bangladesh

02/05/2026 - 02/08/2026Dhaka, Bangladesh
Hall 8, Booth 8 862
Upcoming Events Overview

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Contact us

SETEX
Schermuly textile computer GmbH
Hauptstraße 23
35794 Mengerskirchen
Germany

info@setex-germany.com
Tel. +49.6476.9147-0
Fax: +49.6476.9147-31

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